【Refund or Donation for Hong Kong Cool: Ballet x Fashion and Ballet Classics for Children: The Sleeping Beauty】
In light of the Emergency Response Level under the ‘Preparedness and Response Plan for Novel Infectious Disease of Public Health Significance’ and to ensure public safety, Freespace of West Kowloon Cultural District has closed for the time being. As a result,Hong Kong Cool: Ballet x Fashion (6-8 Feb 2020), Ballet Classics for Children: The Sleeping Beauty (8-9 Feb 2020), Relaxed Performance: The Sleeping Beauty (7&9 Feb 2020) and all fringe activities have been cancelled. If you have tickets for Hong Kong Cool: Ballet x Fashion and Ballet Classics for Children: The Sleeping Beauty, please see below for your options moving forward.
1) Tickets Booked via Hong Kong Ballet
You can apply for a refund or donate the ticket(s) to our worthwhile Student Ticket Fund. Please keep the tickets and click here to download this form for more details.
2) Tickets Booked via West Kowloon Ticketing (For further enquiries, please call (852) 2200 0022, or email at firstname.lastname@example.org.)
A. Tickets Purchased by Credit Card:
A full refund will be automatically deposited to the same credit card account. Refunds by credit card will be made within 6 to 8 weeks from 5 February 2020. No refunds in either cash or cheque will be made for tickets purchased by credit card.
B. Tickets Purchased by Cash/Octopus at Ticketing Outlets:
i. Please present the physical ticket(s) at the Xiqu Centre Ticket Office during business hours for the period between 5 February 2020 and 8 March 2020 to process a refund. Cash refunds will be made at the Xiqu Centre Ticket Office upon submission of a completed Refund Request Form with matched ticket(s). The ticket holder must sign to acknowledge receipt of the refund. Any cash refund requests received after 8 March 2020 will not be processed.
ii. Donate your tickets. Please click here to download this form for more details.
We apologise for the inconvenience caused and value your continued support during this time. If you have any enquiries, please contact us at email@example.com or at (852) 2105 9724 (Office Hours: Mon-Fri 9am-6pm). Thank you.